San Diego Comic-Con 2015 Parking Related Information
Customer Service Contact Information
P: 855.Ace-Park (223-7275)
Support Email: firstname.lastname@example.org
UPDATE 7/8/15: The Comic-Con online parking sale has ended. Drive up customers will be taken until the lots are full at all lots except the Convention Center and Hilton Garage.
Q: What is the link for the site selling the permits?
A: https://space.aceparking.com/events We are releasing the link to the site that will be selling the permits ahead of time so you will be able to get familiar with the site and setup an account in the system, if you so choose. The permits will be sold by our reservation website at space.aceparking.com. The link to the page that will be selling the permits in the system is: https://space.aceparking.com/events/. Credit cards are not stored on the site and the site is fully PCI compliant.
Q: What are the operating hours for the lots?
A: Most lots will open for drive up business at the times below, however there may be cases when the lots open for permit holders only and do not open for drive up sales until later in the morning. Each lot is different and works to maintain a balance between the reserved spaces and extra inventory.
- Convention Center, Hilton Bayfront garage, Padres Parkade, Diamond View Towers: 5am – 2am
- Horton Plaza, Tailgate Park, Triangle, MTS: 5am – 2am
- 707 Broadway: 4pm on Friday until 6am on Saturday. Saturday and Sunday 24 hours. No overnight camping.
Q: What is the decal number field in the user account setup?
A: The decal number field is for Associates of Ace Parking Only and you can leave it blank.
Q: Do the lots offer over-sized vehicle parking?
A: No, vehicles over 18 feet will be turned away and not allowed to park even with a valid permit. Sorry.
Q: Does my permit include in-and-out privileges for the day?
A: No, in-and-out privileges are not allowed. If you leave the lot your space will become available for another drive-up customer to park in. Sorry.
Q: Does the on-line system require me to setup an account to purchase my permits?
A: Yes. You will need to setup an account during the checkout process. Your account will enable system features such as the ability to print your permit in the future, and tie all purchased permits to a single barcode that you can carry on your smart device for use at scanner equipped lots. Your account will be available for future purchases for parking at next year’s Comic-Con and other events with the same barcode assigned to you which will be replenished with future permit purchases as they are made.
Q: Will the system allow me to purchase multiple permits per day?
A: No. Each account is restricted to one permit per day for Comic-Con. If you need to purchase more than one permit, you will need to setup multiple accounts.
Q: Is there a way to purchase Comic-Con permits other than online?
A: The only way you can purchase advance parking permits for Comic-Con from Ace Parking is through the online system. However, the majority of the lots included in the online sale and others that are not included will be available for drive up parking the day of the event. Drive up availability will be first come, first served for the remaining spaces not reserved online. The lots are expected to fill up fast. If you are planning to find parking the day of the event, you should get there early.
Q: Can cars be parked overnight? Or just during the hours of the event?
A: Overnight parking is not permitted. The lots close at 2am and reopen at 6am (Convention Center opens at 5am). They close so they can be prepared for the next day. Most lots are pre-sold to full capacity each day, so any cars on the lot after 2am, will be towed at the owners expense.
Q: What if I drive a different car the day of the event?
A: This year there is no need to enter details about your vehicle when you purchase your permit. The program doesn’t even prompt for them. We only request that you place a copy of your printed permit on your dashboard so it can be scanned by our lot enforcement personnel.
Q: Can I make a copy of my permit and give it to my friend?
A: No. The permits are lot specific and can only be redeemed once. If a copy is found, the vehicle will be ticketed. If you’ve copied your permit and given it to a friend, the second permit scanned will be in violation and that may end up being your car. The permits are bar coded and lot enforcement personnel will be making the rounds scanning/redeeming them.
Q: Handicap Parking?
A: ADA spaces are first come first served. The Convention Center and Hilton Bay Front are the best choices for ADA parking.
Q: Will the passes sold on-line include a fee?
A: Yes, a convenience fee will be added per permit per day at checkout.
Q: Why am I being charged a convenience fee?
A: Yes, we do our best to make pre-purchasing parking as easy as possible so that fans can reserve parking ahead of time online. The convenience fee covers resources spent on making this option available and include, web hosting, ticketing hardware, customer support, training, credit and debit card processing services, merchant fees, computer hardware and software, telephone lines, labor and more.
Q: If I send in multiple entries from multiple email accounts that I own and win one of them, can I purchase my permit with any of the emails I registered with or only the one that won?
A: Only the one that won. Your winning email address must be registered in the account you are going to use to purchase the permits. The purchase process will require you to log into your account first and will validate your email address. If your email address matches one on the selected list, you will be given the option to purchase a permit at the lot your name was drawn for. If there is no match, the option to purchase a permit will not be available to you.
Q: Can I register for the drawing with an email address that I haven’t registered an account with in the permit system?
A: Yes. Accounts in the permit system are separate from the registration emails. If one of the email accounts you entered from is selected to purchase a permit, you have the option to create an account for that email address, or update your existing account with that email address to qualify for the purchase option.
Q: If my entry is selected for a lot, can I purchase a permit for multiple days, or just a single day?
A: When you enter the system to purchase your permit, you will have the option to purchase permits for all five days during the show (preview night and four show days.)
Q: Can I register multiple times for the lottery?
A: Yes and no, the system will accept your entries, but the drawing will be restricted to one entry per email address.
|Location Name/Hours||Comic-Con 2015 Online Sale Locations and Rates|
5am – 2am
|Hilton Bayfront Garage
5am – 2am
5am – 2am
5am – 2am
Closed Wed-Thur, Open 4pm on Friday until 6am, 24 hours Sat and Sun
5am – 2am
|Diamond View Towers
5am – 2am
Yes, a convenience fee will be added per permit per day at checkout.