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Every Thank You Earned.

Nick Henderson Receives Ace Parking Hero Award

Nikkolas (Nick) Henderson, an Ace Lot Attendant at the newly opened University of Maryland, College Park (UMCP) Events facility, was awarded the rare Ace Parking Hero Award last week for his initiative and quick thinking when faced with an emergency situation.

Nick was on duty when a UMCP guest attending the onsite field hockey camp suddenly began to have a heart attack. Nick immediately jumped into action by calling 911. Another guest at the scene, who happened to be a nurse, offered to assist the heart attack victim until medics arrived onsite. Nick facilitated the emergency assistance throughout the crisis by directing traffic around the area, allowing medical staff to quickly access the victim and carry out their work unimpeded.

Following the crisis, local Ace management received an email of gratitude from Special Events Contract Manager (UMCP-DOTS), Daniel Powell, who wrote, “The nurse who went to help told me that Nick’s actions almost certainly saved the man’s life. I lack the words to properly commend him to you, only to say that you are exceptionally fortunate to have such an employee.”

Nick recounts the events of that day in a brief interview with Ace staff.

Ace Staff: “Describe the events that occurred at UMCP that day.”

Nick: “I was assisting a guest that was coming on campus, when I saw a group of people standing over someone on the ground. I first assumed that he passed out from overexertion or heat exhaustion. My first reaction was to assist. The guest I was currently assisting said she knew CPR so I asked her to please help. The guest immediately went over to apply CPR and I immediately called 911. After calling 911, I ensured traffic flow kept moving and people did not block the route of the paramedics coming to assist the fallen patron. Shortly thereafter, the paramedics came and assisted the fallen patron.”

Ace Staff: “How did you know what to do?”

Nick: “My instincts kicked in, and I did what I feel anyone else in my position would have done.”

Ace Staff: “Describe how you stayed focused and kept the customers safe and calm.”

Nick: “I stayed focused by re-routing traffic and taking the attention away from the patron, so that proper assistance could be rendered in the form of CPR. I really can’t take the credit for keeping the customers calm and safe, as it was a group effort. I feel I did my part by keeping traffic flow moving and calling 911.”

Ace Staff: “What will you remember most about the experience?”

Nick: “You have to be knowledgeable and remain calm in a hectic situation. If you panic, you cannot perform your duties properly.”

Ace Staff: “Is there anything you want to say to the customer whose life you helped save?”

Nick: “I hope you had a swift recovery and are back in good health.”

In acknowledgement of Nick’s assertive and quick action during a critical situation, Ace Regional Director for the D.C. Metro area, Brendon Bowen, presented Nick with the Ace Hero Award during a brief ceremony held on the UMCP campus last week. The award included a certificate of appreciation and commemorative trophy.

Nick’s life-saving actions are an inspiration and a true representation of the difference every Ace employee can make when they are willing to go above and beyond for our clients and guests.

Team Member Santiago Espinoza Named Irvine Spectrum Valet Employee of the Year

Ace Parking’s own Santiago Espinoza was honored with the Irvine Spectrum Valet Employee of the Year Award at a ceremony held today, July 25, 2017. The award recognizes Espinoza’s overall performance, taking into account traits such as engagement, teamwork, initiative, integrity, dependability, job knowledge, peer respect, involvement with the Irvine Spectrum Center and serving as a role model within his department.

Site Manager, James Herrera, stated that foremost among the many reasons Espinoza was selected to receive the award, were his notable commitments to safety, service and team leadership.

“With regards to safety, I recall a conversation I had with Santiago when I first started at the Spectrum.  He was discussing being the greeter on the driveway. He mentioned that it’s not always about making the most money, but the most important thing for him is to be safe; ‘Safety is the most important thing.’ I was impressed by this.  Throughout the year he has shown this to be true and has not been involved in causing any vehicle damage. That is pretty impressive given the high volume of cars we move every day,” stated Herrera, during a speech given to honor Espinoza during today’s award ceremony.

Furthermore, Herrera stated that Espinoza is “always willing to help cover additional duties during his shift and he is a seasoned leader when he is on the driveway. He is always willing to step-up and cover shifts at the last minute and very rarely says no to picking-up shift. He is reliable when he is on the driveway and I know he can handle any issue on his own, which allows me to focus my attention elsewhere.”

Congratulations to Santiago Espinoza on this achievement and thank you for representing Ace with service excellence every day. You make the Ace family proud!

(Shown from left to right) Blake Windal, General Manager, Kyle Schulz, Transportation Manager, James Herrera, and Santiago Espinoza