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Every Thank You Earned.

Team Members of the Quarter: 4th Quarter 2017

During the month of January, recipients of the Ace Team Member of the Quarter Award for 4th Quarter 2017 were individually recognized by local management and presented with a commemorative certificate in honor of their achievement.

The Team Member of the Quarter award is designed to recognize individuals who have exhibited exceptional professionalism while on the job. They embody Ace’s prized values of integrity, accountability, leadership, and quality service and routinely demonstrate Ace Parking’s motto: “Every Thank You Earned.”

We would like to share some of the stories and photos behind the 4th Quarter 2017 award selections with you.

San Diego Hotel Division Awardee: Ghazwan Abdulrahman, Valet at Marriott Gaslamp

“Ghazwan Abdulrahman was selected as Team Member of the Quarter for his outstanding customer service and going above and beyond expectations.  Ghazwan was talking to Ms. Robinson, a guest at the hotel, and found out that she left her wallet in her colleague’s car.  Her mobile phone battery had died and she had no way to contact her colleague.  She was distressed because she couldn’t charge her phone.  Ghazwan went above and beyond by giving her his own money and directing her to the nearest 7-Eleven so she could buy a phone charger.  Ms. Robinson was extremely thankful for Ghazwan’s help.”  -Que Tran, Valet Manager at SD Marriott Gaslamp Quarter

Thanks to his quick and selfless decision to assist a customer in distress by providing her with means to charge her phone, Ghazwan earned a well-deserved thank you from Ms. Robinson, SD Marriott and Ace!

Irvine Company Awardee: Sonia Lara, Receptionist at MacArthur Court, Newport Beach

“She [Sonia] is always smiling and is a customer service pro. We get so many compliments about Sonia from our customers and clients that we had to give her an award. Well deserved.”  -Michael Schuster, Regional Director, Irvine Company Portfolio 

Los Angeles/Orange County Awardee: Rosa Diaz De Hueso, Valet at Courtyard Marriott, Santa Monica

“Rosa Diaz De Hueso “America Diaz” has been a great asset and a great associate for Ace for over a year. During every shift that she has worked, she has been passionate about delivering high-level service to our guests and having a big smile on her face.

During the 4th quarter, America has been instrumental in improving our auditing and ensuring that each vehicle is being charged. This includes following up on any hot cars and collecting a payment method. As a result, America has developed a process which the morning staff continues to follow, even in her absence. She has provided training to the staff on the auditing procedures and posting credit card revenue that has been collected from the Flash Parking System into the hotel’s FOSSE system to help reconcile our month-to-date revenue figures with the hotel. Furthermore, she has developed a strong relationship with the hotel staff and has constantly interacted with the General Manager, Billy Dye, and Assistant General Manager, Yuni Hunter. She has accomplished all this after giving birth to her third son, Aiden, back in July.”  -Fathi Abdulkarim, Greater LA/OC Area Manager

Pacific Northwest Awardee: Mayra Aquino, Administrator at Lincoln Square, Seattle

(Pictured above: Lincoln Square Manager, Ashley Wong (left), presenting to Mayra Aquino (right))

“It is our pleasure to present Mayra with the Employee of the Quarter award! Mayra consistently shows pride in her work and is a huge asset to the entire portfolio. She wears many hats throughout the day and does them all very well. Mayra is our weekday morning call center representative, and also assists with duties for several managers throughout the region. When Mayra is on military leave, we all feel the impact and cannot wait for her return! Thank you, Mayra, for everything!” -Blair Macdonald, Regional Director, Bellevue 

Dallas Awardee: Jerry Moore, Maintenance Ambassador at Burnett Plaza

“Mr. Moore has been with us a little over a year. His work ethic and character exceed all my expectations. He is extremely dedicated to his job and comes to work every single day with a huge smile, ready to take on the day’s challenges. He never complains, and cleans and maintains all areas that are required of him. He is the model employee. I wish we had more employees like him.“ -Brittany Lauth, Site Manager, Burnett Plaza

NOLA Awardee: Byron Rodgers, Supervisor at Hilton Garden Inn and Hotel Indigo

(Pictured above: Byron Rodgers (left) receiving award from Regional Manager, Travis Noell (right))

“Byron has never called out, will ALWAYS cover any shift and stays late no matter what. Byron will and has always dropped what he was doing in his personal life to help any hotel in my region without any question. He is a prime example of leadership. In one case, there was a very bad accident outside of Hotel Indigo where the vehicle flipped upside down and Byron was the first person running to help and calling the police/ambulance. Byron stayed to help the entire time until rescue arrived. He is always getting compliments from the guests and hotels for his outstanding efforts.” -Travis Noell, NOLA Regional Manager

Upon receiving the award, Byron appreciatively stated, “I’ve always tried hard my whole life and no one has ever noticed but Ace Parking.”

These stories are just a few examples of the countless ways in which Ace Team Members go above and beyond each day to earn a “Thank you” from clients, customers and coworkers.

A complete list of 4th Quarter 2017 Team Member of the Quarter Awardees is included below.

Ace Team Members of the 4th Quarter 2017:
1. Ed Buehler, Cashier at Palm Springs Airport, Palm Springs, CA
2. Rosemary Seanez, Cashier at Collier Center, Phoenix, AZ
3. Jessica Lytle, Lot Attendant at Rady Children’s Hospital, San Diego, CA 
4. Donna Montgomery, Administrator at Ace Call Center, San Diego, CA 
5. Tina Tahara, Cashier in Special Events, San Diego, CA
6. Harold Harris, Systems Administrator at Ace Corporate, San Diego, CA
7. Ghazwan Abdulrahman, Valet at Marriott Gaslamp, San Diego, CA 
8. Paola Francisco, Valet at King Chavez Health Center, San Diego, CA
9. Rosa Diaz De Hueso, Valet at Courtyard Marriott, Santa Monica, CA
10. Rosemary Banks, Lot Attendant at UMD Events, College Park, MD
11. Christina Curtis, Administrator at Buckhead, Atlanta, GA
12. Byron Rodgers, Supervisor at Hilton Garden Inn, New Orleans, LA
13. Daniel Echevarria, Maintenance at QuikPark LAX, Los Angeles, CA
14. Davis Chan, Valet at 415 Taylor St., San Francisco, CA
15. Alex Jimenez, Cashier at 438 W Grand, Oakland, CA
16. Melody Rinehart, Valet at One Pacific Square, Portland, OR 
17. Mayra Aquino, Administrator at Lincoln Square, Seattle, WA
18. Arturo Gomez, Valet at Embassy Suites Hotel, Houston, TX
19. Steven Soto, Asst. Manager at Grand Hyatt, San Antonio, TX
20. Jerry Moore, Maintenance at Burnett Plaza, Dallas, TX
21. Sonia Lara, Receptionist at MacArthur Court, Newport Beach, CA
22. Regina Williams, Valet at Bally’s Hotel, Las Vegas, NV

Congratulations to all of our Team Members of the Quarter! Ace is proud to be a part of each of your stories, and honored that you are a part of ours.

30 Years of Dedication

Pictured above (left to right): Steve Burton, President; Brian Gansert, President of Operations; Steve Gross, San Diego Commercial Operations Manager; Keith B. Jones, Managing Partner; Mike Tweeten, Hotel Division President.

This past Wednesday, the Ace Team Member Recognition Committee organized a celebration to honor Commercial Operations Manager, Steve Gross, for 30 years of service as a member of the Ace Parking team. Among those in attendance were multiple members of the Ace executive team, many of whom have worked alongside Steve for the better part of the past 30 years.

Steve began his career at Ace Parking in 1988, as an on-call maintenance ambassador at the San Diego International Airport. His parking industry potential was quickly recognized and Steve proceeded to work at numerous Ace operated locations around San Diego County over the next 30 years, Throughout his tenure, Steve has steadily risen to hold leadership, supervisory and managerial positions that bear with them increasing levels of responsibility and new challenges.

Steve recounts the beginning of his journey at Ace. “A few friends and I saw an advertisement in the Union Tribune. It read ‘Valet Park Cars and See the Super Bowl.’ Seemed like the perfect job for a twenty-something.”

Highlights of Steve’s career include valet parking vehicles at the Omni Hotel, The Farms Golf Club, Hyatt Regency La Jolla, Symphony Towers and Mr. A’s, supervising and managing daily operations at over a dozen commercial locations, and helping to open parking garages at Koll Center, Symphony Towers and One America Plaza. A complete outline of Steve’s career at Ace is as follows:

1988  San Diego International Airport  – On-Call Maintenance Ambassador
1988  Horton Plaza – Traffic Director, Graveyard Cashier, Lead Cashier
1988  Omni Downtown – Night Weekend Valet
1989  Downtown Commercial Garages Supervisor
1989-93  Koll Center San Diego – Garage Supervisor
1990-92  Company Claims Processor
1993-2006  One America Plaza – Garage Manager
2006-10  Symphony Towers, Wells Fargo Plaza, La Jolla Gateway – Operations Manager
2010-2015  Mission Valley, Hillcrest, Bankers Hill – Area Operations Manager
2015-Present  Hillcrest, Bankers Hill, 600 B Street, 450 B Tower – Operations Manager

Wednesday’s honorary celebration included light lunch fare, giant decorative silver helium balloons in the shapes of “3” and “0”, and heartfelt speeches from Brian Gansert and Steve Gross. Steve was also presented with a commemorative plaque (shown above), which had been signed by fellow Ace team members and featured pictures of several of the locations Steve has worked at throughout his career.

“I have had the pleasure of working with all three generations of Ace Parking leadership: Evan V. Jones, Scott A. Jones, and now Keith B. Jones. I would like to thank the Jones family and Ace Parking, the property owners, management teams and customers, and my employees and associates for giving me the opportunity to work here in San Diego,” stated Steve Gross.